Expectations from a people manager

Why Managers matter?

We are a company that is built on innovation. Our core capability is people smarts - the quality of our platform, product and ecosystems depends directly on the collective efforts of our people. As managers, the biggest responsibility you have is to harness the energy of people so they can be the most cohesively innovative set of people anywhere.

At PhonePe, we believe that managers and leaders are the key drivers in ensuring high level of employee engagement in the organization, thereby creating high performing teams. Managers directly control a majority of the most effective drivers of employee performance and retention. They not only generate employee commitment towards themselves as individuals but also play a crucial role in building employee commitment in day-to-day work, teams and the larger organization.

In essence, well-equipped managers can have a multiplier effect through different touchpoints in driving individual and team growth, which directly contributes to PhonePe’s success.Basis our organization context and employee expectations, we defined the attributes and behaviours that make a great manager at PhonePe. These are the expectations from all people managers across functions and levels in the organization. We trust managers to always do the right thing!

The Catalyst Framework - Expectations from a Manager

Listen to Manmeet talk about the People Manager journey at PhonePe